I work from home and about half way through my work day I lost complete power to the docking station. I have tried unplugging it and plugging it back in. I have plugged it into the wall, the surge protector, nothing is working. I know that there is nothing wrong with the power to that outlet because I have two monitors plugged into the surge protector which is plugged into the wall, and those all have power to them. Is anyone able to assist?
Hi Lynda,
Thank you for contacting Plugable! I’m sorry the UD-3900Z isn’t working as expected, and I’ll be happy to help.
Based on your description of the behavior, our next step is to get some additional information.
Can you please send an email to our direct support email address (support@plugable.com) with “For ticket # 432429” in the subject line? In the email, please include the following information:
- The Amazon/Walmart/Newegg/eBay Order number for your docking station purchase. If it’s from Amazon you can find this at www.amazon.com/orders
- While the docking station is connected to your PC (even if not working as expected), the output of our diagnostic utility PlugDebug: https://plugable.com/pages/plugdebug
This information will help us to determine the next steps.
** Please do not post the above information here in our public forum (it contains personally identifiable information) **
My apologies for the frustration, and thank you for giving us the chance to help!
Sam
Plugable Technologies
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