No power to the hub

The device is not getting power. The green light is not lighting up. Trying to install the pluggable 2.0. Have changed USB’s but no luck. Certain USB is working as have used a portable drive on the same USB.

Hi Lorraine,

Thanks for posting here! Please shoot us an email at with your amazon order ID and a brief description of what you are seeing and we will help troubleshoot to resolve the issue quickly.