No "Plugable Audio" output on Mac

I have an Apple M2 running macOS Ventura 13.5. I have connected two older monitors using HDMI-DVI cables. I posted about them before (

Everything works fine, except I have no audio from my external speakers (which are plugged into the headphone jack on the front of the docking station). Within the audio settings I cannot select Plugable Audio from the output list, because it is not there.

Any help is appreciated.

Hi Joel,

Thank you for contacting Plugable! I am sorry to hear that your docking station is not functioning as expected, and would be happy to provide additional support.

To help diagnose the issue, may I ask you to please keep the device connected to your laptop and everything still attached (even if not working as expected) and send us the output of our diagnostic utility PlugDebug? →

Once you have the logs, simply send an email to with the subject line of “Ticket 413574” so that we can prioritize that case and match it to this inquiry.

If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to check on your warranty status as well.

Thank you for giving us the chance to help!

Plugable Technologies

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