I purchased USB Audio Adapter, but the microphone plug doesn’t to work while the headphone plug does work (the connector)
I plugged my headphone (Audio Technica M40X + Boom Microphone) on my phone, but headphone and microphone is working.
So am I missing something here? I even reinstalled my Audio Drivers, but the microphone still doesn’t work, while the audio connector does work.
I am using a
- Dell Inspiron 15
- Audio Technica M40X Headphone + Boom Microphone
- USB 3.0 HUB
Thanks for contacting us! We’re sorry that your USB Audio Adapter is not working properly with your boom microphone.
Is the audio jack on the boom mic a TRS or a TRRS style jack? If you’re not sure how to identify it, please refer to the attached image.
Our USB Audio Adapter is only compatible with 3.5mm TRS style microphones, which may explain why your boom mic isn’t working as expected.
Otherwise, please let us know the brand and model of the boom mic you’re using, and we’ll use that information to look into this further.
Plugable Technologies !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1532488/Jacks_inline.jpg?1483577722)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1532488/Jacks.jpg?1483577722)
Hello Amanda, I am not too sure how to identify that since there isn’t that many specifications on the microphone, aside from it actually plugging in correctly within the audio adapter just fine, but the microphone that I have is:
The boom mic you linked to uses a TRS jack for the mic to plug into your headset. Then it uses a TRRS style jack to connect the mic to your computer.
Unfortunately, since this particular mic uses a TRRS style jack to connect to your system, it is not compatible with our USB Audio Adapter.
We apologize for the inconvenience, and we’d like to offer you a full refund. If you’re outside of Amazon’s 30-Day Return policy, we can process that on our end manually.
We’ll send you a prepaid shipping label to return the adapter, and we’ll process the refund shortly after we receive it. Once the refund is processed, we’ll send you confirmation.
Thanks for the reply. Ah that is too bad. No don’t worry about the refund, will gift it to someone else in need of it. Thank you for the reply, have a great day/week.