No lights at all?

I have a new Lenovo ideapad S340,with windows10.I have no lights at all when I plug in my USB3-E1000? I am tech challenged,and can’t figure it out.I’m sure I am doing something wrong,but don’t know what.Please advise,Thanks,William (Bill)

Hello Bill,

Thanks for reaching out to us! Sorry to hear you’re having this trouble, and I am here to help! That’s a great machine, and it has two USB 3.0 ports. If we may, I’d like to try some basic troubleshooting first. If you would, please try these steps:

  • Unplug all networking equipment, and allow for at least one minute for a full reset.
  • Try any different Ethernet cables that you have, and different Ethernet ports on the network equipment.
  • Try plugging the adapter into different USB ports on the computer
  • Are you able to try the adapter on another computer to see if you get the same/similar result? That could be very helpful. I do understand if this is not a possibility.

Again, I do apologize for the trouble and look forward to hearing back from you.

Thank you,

Product Owner

Glad to see that the full network reset did the trick for you. Please let me know if anything comes up.

Thank you, and I hope you have a great week.

Plugable Support

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