No light nor image

1

just received my plugable digital microscope. it does not display any image nor does the light work.

2

Hello Steve,

Thanks for reaching out and posting on our Get Satisfaction forums, I apologize for the issue you’re encountering with the Plugable USB Digital Microscope! In order to better understand the issue and determine what troubleshooting we can try, I’d like to take a look at some log files from the computer.

If you can leave everything connected and run our debug tool, we should be able to get some idea of what’s going wrong. Could you run it and email .zip it generates to support@plugable.com?

Here’s how: http://plugable.com/support/plugdebug

When you send those logs to support@plugable.com, please include Ticket #207757 in the subject as that will make sure the logs make their way to me. Once I have those logs and take a look, we’ll pick things up over email and I’ll continue working with you until we get things sorted out.

Let me know if you have any questions, and I look forward to working with you on this issue!

Regards,

Patrick
Plugable Technologies
www.plugable.com/support

3

Ticket #207757 No Light or Image.

It is working now. Guess have a slow computer.

Thanks,
Steve