No Image on new microscope

LEDs work after installing software.
No image appears after reboot.
Should I return this unit to Amazon?

Hi Ken,

Thanks for reaching out to us about this. I’m sorry for the trouble, and I’d be glad to help you. Just so I am clear, the lights on the microscope are working, but you aren’t able to see the image?

First, I would suggest to check and make sure that Privacy Permissions are properly set to allow access to the microscope using the steps in this article:, and then let’s check for the image again in the Digital Viewer.

If that doesn’t work, let’s give the default Camera app a try if you’re on Windows, or Photobooth if you’re on Mac. I hope this helps, and I look forward to hearing back from you!

Thank you,

Product Owner
Plugable Support

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