NO GREEN LIGHT NO NOTHING!!


#1

I just purchased the item. got it all ready and nothing. The light doesn’t turn green it does NOTHING. after waiting for it over a week. Im deeply disappointed.


#2

Hi Diane,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable display product. In order to better assist you, I’ll need a bit of additional information.

Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at support@plugable.com.

http://plugable.com/support/plugdebug

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup. If it turns out to indeed be a hardware problem, we’ll gladly replace the faulty device with a pre-tested unit.

Regards,

Stephen
Plugable Technologies


#3