No Connection at all

[Glubrano]

I just purchased the Plugable TBT3-UDZ docking station and connected it to m LG GRAM 17 laptop.

There i no recognition that it is connected.

I tried to connect my iPhone to the same Thunderbolt port and it connects without issue

I updated the Thunderbolt driver but I am still seeing the same outcome

Any suggestions?

Gerry

[Joshua_H]

Hello Gerry,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

When emailing us the diagnostics results for review to support@plugable.com, please mention ticket “333859”.

Also, can you confirm if you’re using the provided Thunderbolt 3 cable that the dock shipped with and that it’s being connected to the Thunderbolt 3 port on the rear of the dock and not the front USB-C port by accident?

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry

Senior Engineer | Product Owner
Plugable Technologies