No connection after laptop rebuild

USB Docking Stations UD-ULTCDL
1

I have an HP Spectre 360 that had been happily working with a ULTCDL until we rebuilt it. Wiped the drive and reloaded Windows 10. The DisplayLink Driver is installed. But the laptop and dock don’t seem to see each other…

Thanks in advance…

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Hello John,

Thanks for contacting Plugable support! I’m sorry to hear about this issue through your Plugable dock, but I’d be happy to help!

This sounds like it may be a driver conflict.

I’d be interested in taking a look at the log files for your system to investigate further.

Could you please keep the Plugable dock connected to your system (with the non-working displays still attached), then navigate to our PlugDebug tool (https://plugable.com/support/plugdebug) and follow the instructions there?

Please email the results with “Ticket 368639” in the subject.

Thanks for giving us a chance to help!

Omar D.
Plugable Technologies

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