"No camera is detected, please connect your camera"

#1

I have a digital viewer, but I get this message “No camera is detected, please connect your camera”] even when I plug in my camera (the camera lights up, so I know it is working). Help!

#2

Hi Rick,

Thanks for contacting posting! We saw that you had also emailed us last month regarding this issue and I apologize you’re still experiencing it. We reached out but had not received a response.

If you can connect the device and run our debug tool, we should be able to get some idea of what’s going wrong. Could you run it and email us with the .zip it generates attached to support@plugable.com?

Here’s how: http://plugable.com/support/plugdebug

Cheers,

Patrick
Plugable Technologies

#3

Hi Rick,

I have not seen a response here or in our systems, and I wanted to notify you we are closing this thread.

If you need further assistance, please send us an email to support@plugable.com and we’ll be happy to assist!

Patrick
Plugable Technologies
www.plugable.com/support

#4