NO Cable


#1

I just recieved and installed a USB 3.0 board from Amazon. there was NO Adapter cable included, I bought one from Amazon for $3.59 + $8.02 for shipping. Where do you hook it up to, I have a Dell XPS-700. How do I get refunded for NO CABLE?
When it is powered up I get 2 blue lights. My 3.0 USB drive has not arrived yet, do I need the cable?


#2

Hi Bill,

Can you say more about which cable you are referring to? If it’s the molex to sata power cable, I apologize for the oversight, we’ll be happy to ship you one and you could return the one you purchased back to Amazon for a refund.

Most modern power supplies have SATA power connections. hence the Molex to SATA cable. However some have direct Molex connectors in which case you could connect direct to a free power cable with out the Molex to SATA cable. In practice though, we haven’t seen any use cases where the supplemental power was required. The PCI-e bus is able to provide enough power for both of the two USB 3.0 ports to operate.

If you would like us to send over a Molex to SATA connector cable, just send your address and Amazon Order ID to support@plugable.com.

We’re here to help,
Thanks,
Jerome.

Plugable Technologies


#3

Jerome-
thanx for the immediate reply! I’ll wait till my portable drive comes in before I persue this any further. For all the hassle retuning the cable to Amazon, I will just put it in my "bulging"odd cable box! You guys are what we all look for in support of our oddball problems!!
thanx again,
Bill mosher


#4

Glad to help!

Let us know how it goes.

Jerome.


#5