No audio from headphone jack

USB Docking Stations UD-ULTC4K
1

Hello-

I have a mac m1 pro macbook pro laptop (OS Ventura 13.2.1) connected to my Plugable device, running to 3 external monitors. Audio comes through the laptop speakers and headphone jack, but when I plug into the Plugable headphone jack, I never get audio output. I’ve checked in mac settings and can verify that plugable audio/USB type is selected as the output option, but still nothing. Can you please advise on what I can do to rectify this?

2

Hi Eric,

Thanks for reaching out to Plugable support! I’d be happy to help with that.

If you look at the audio plug for your speakers, does it break up the metal section into four segments or three segments?

I ask this because the audio jacks for this particular docking station, utilizes a TRS system for connecting audio devices and that will not work with a TRRS connection.

Thank you for giving us a chance to help.

Richard A
Plugable Technologies
https://plugable.com/support

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