Need Urgent Help


#1

Hi Team, I need your help to understand if a Product from Pluggable can help me. I have a WD Elements Desktop (2TB) External drive (http://store.westerndigital.com/store…)

this is currently not working, I know there is some problem with the reader circuit. Can I buy Plugable USB 3.0 SuperSpeed SATA III Lay-Flat Hard Drive Docking Station to solve my problem… will that help me to access my data (assumption hard drive is fine)


#2

Hello,

Unfortunately this likely will not work. While the drive will work with our dock, almost certainly the existing data will not be readable by our dock. The drive would need to be reformatted. The reason is that Western Digital often writes to the drive inside of their external enclosures using a form of hardware encryption. You’ll probably need to have a professional data recovery service assist you with this matter.

Best wishes.


#3