Need support for 2560X1600 over DVI-DL to USB-C


#1

Need to connect Dell 3007WPF 30" LCD monitor to Razor Blade that only has USB C connections. Dell LCD only provides DVD-DL connection. Max Resolution is 2560X1600. Purchased the UGA-3000 thinking the max supported resolution (2048X1152) would be good enough, but all resolution options look blurry.

I’m currently running the LCD on a 2011 MBP with a DisplayPort+USB adapter to connect the DVI-DL monitor cable, and the image is crystal clear at 2560X1600.

Could I use Plugable’s UGA-4KHDMI with a DVD-DL to HDMI cable adapter to get to my 2560X1600?

Thanks!


#2

Hi There,

Thank you so much for reaching out to us! We received the email that you sent via our support email address, support@plugable.com, but we wanted to make sure we responded here as well!

Our individual HDMI/DVI/VGA/DP adapters do not support DVD-DL, so you will not be able to utilize our products with your configuration. We apologize for this, but we try and make this messaging as clear as possible on the Amazon listing, and product page.

We would be more then happy to send over a prepaid label, and initiate a full refund, as we would not want you to be stuck with a product you cannot use!

Please let us know how you would like to move forward, preferably via the email we sent earlier.

Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support


#3