Need help with Black smudge!


#1

A defined black smudge appeared on the view screen in upper left corner and appears on photo when captured. It seems to be behind the camera lens since it cannot be blown it away or cleaned off. Any ideas? !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1219916/blacksmudge_inline.jpg?1434116098)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1219916/blacksmudge.jpg?1434116098)


#2

Hey Nancy,

It looks like some contaminant made it’s way behind the lens. We should probably get you a replacement.

If you could, please contact me at support@plugable.com and mention ticket # 104699 and we can get that process started.

Cheers,

Sam Morgan
Technical Support Analyst
Plugable Technologies.


#3