Need help troubleshooting please! Plugable USB Bluetooth 4.0 Low Energy Micro Adapter


#1

My Bluetooth Plugable does not seem to be very plugable on my Win 10 Machine. I have tried it in both a V3 and a V2 slot to no avail. My Phone pairs nicely with my bluetooth Bose Color II Sound Link and Bose Quiet Comfort 35 but will not pair with my pc with the plugable even when I shutoff and delete my pairings off my phone pairings first. Got any ideas on how to fix this problem???

I have tried every permutation I can think of and nothing seems to to work!!!


#2

Hello Jay,

Thank you for your question.

Both of the mentioned devices have non-standard pairing procedures that involve Bluetooth Low Energy. It can be a little easier to pair these devices after updating the firmware at http://btu.bose.com — Updating the firmware makes it a little clearer which device should be paired with.

More information regarding these pairing issues can be found in our blog article at — http://plugable.com/2017/02/07/blueto…

If there are still problems getting the devices working, it could be that there is another problem with the Bluetooth software. Please feel free to contact us at support@plugable.com if these suggestions do not help. We’re happy to help!


#3