My usb 2.0 UGA stopped working no green light.


#1

Ive been using my usb 2.0 UGA device for a few months now with no issues, I came in this morning and my other monitor isnt working, the USB device has no green light. I’ve unistalled the drivers and re-installed them but still no green light.

When we bought this unit we bought a second one for a collegue, his unit works perfectly, so I swapped the usb 2.0 uga box over with the working one and the monitor powered up and displayed the desktop, I then tried my old unit on his monitor and nothing. I think that proves that the product is faulty.

Cheers

John


#2

Hi John,

Thanks for posting here! I’m sorry to know abut the trouble you are having with one of our products.

Just shoot us an email at support@plugable.com with your Amazon Order ID and a link to this thread and we will take care of the issue.

Regards,
Roze


#3

Hi Roze, Thanks for the prompt reply, Ive replied to your email with all the details requested.

John


#4