I purchased this USB 2.0 adapter and I have not been able to make it work till now. I tried it on my Surface Pro, my latest Dell. I installed the drivers separately too. It is yet to work. Not sure what I am missing.
Hi,
Thanks for reaching out on our forums, I’d like to get some more information so that I can help.
Could you tell me a bit more about what product you’re looking for assistance with? You can provide a link to the Amazon product page for it, or provide the SKU (for example USB-BT4LE or UGA-165).
Once I have more information, I can better assist.
Thanks!
USB 2.0 Fast Ethernet. 10/100Mbps. Model: USB2-E100. I have MAC number too. I could not upload the picture in this message since I am a new user. https://plugable.com/products/usb2-e100/
Hello,
Thanks for reaching out to us. It looks like you have one of our USB2-E100 adapters. I’m sorry for the trouble here, and I’d be glad to help you.
This would be best handled via direct email so I can get a diagnostic of a computer with the adapter plugged in to see what may be going on under the hood.
Once everything is set up, please download and run our diagnostic from this link: https://plugable.com/support/plugdebug/.
A folder with the results will be placed on your desktop after running the tool. You’ll need to reach out to us directly at: support@plugable.com with the diagnostics for us to review.
Thank you. If you would, please also include your Amazon order number.
Kevin
Plugable Support
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