My UGA-2k-A no longer powers on


#1

I just recently bought the UGA-2K-A model adaptor and it was working fine for the past week or so, then today it no longer powers on. The light just blinks once and that’s it. I tried a different usb port (using a Macbook Pro), but same problem. Any help would be appreciated!

Thanks,

Jon


#2

Hi Jon!

Thanks for posting and sorry to hear you’re experiencing those problems!

It definitely sounds like a bad device - sorry about that :frowning: We would like to send a replacement out to you as soon as possible!

Please send us an e-mail at support@plugable.com including your:
a) Amazon Order ID
b) Serial Number (to be found on the back of the device on a sticker)
c) Your current valid address

Once we have this information we can send out the replacement !

Regards,
Lampros


#3