My UD-3900 intermittently freezes and need to be power cycled


#1

My Plugable UD-3900 seems to freeze up and stop working intermittently. I have to power cycle it to get it working again. The only thing I see in the event viewer when this happens is this error, “Plugable Ethernet : Has encountered an internal error and has failed.”


#2

Hi Steven,

Thanks for reaching out to us. I’d be happy to help you with your UD-3900 intermittently freezing.

Since this sounds like a fairly complex problem, it would be best if you could gather some additional information for us. This is most easily achieved by running our log gathering tool Plugdebug.
www.plugable.com/support/plugdebug

If you could email those logs to us at support@plugable.com.

Regards,

Stephen
Plugable Technologies


#3