my UD-3000 usb 3.0 docking station is not working need help right away!!!!


#1

the topic says it all i’m pretty much having trouble getting my docking station to display on my monitor when i plug it up to my laptop. i have downloaded the drivers several times, i have restarted my laptop, the dock station, and the monitor, i have made sure all cables are plugged in firmly and correctly, i have made sure the monitor does work by plugging it in directly to my laptop with an adapter. i have pretty much done everything right and still not working and the crazy part about this is that it was working fine when i first had it then 3 days in it stopped working but the usb port work just no display or ethernet connection and yes i have made sure the etherent has data reaching out to it…please i need help here. if i were to guess this might be a hardware issue but i just need a second opinion


#2

Hi Kevin,

Thanks for posting here! Could you run the DisplayLink Support tool (instructions here: http://plugable.com/support/displayli… ) with the dock connected to the system and email the resulting .zip to support@plugable.com along with your Amazon order ID and a link to this thread?

This would give us a better insight as to what is going on. Once we analyze it we can figure out the next steps.

Regards,
Roze


#3