My second monitor is not being recognized through the HDMI port.


#1

I have two monitors plugged into the plugable, one into the hdmi and one into the dvi/vga. Only the dvi/vga screen is working; the hdmi is blank. I tried unplugging the dvi/vga and then unplugging and replugging the hdmi, but it still does not seem to recognize it.
How do I fix that? Thanks!


#2

Hi Missy,

Thanks for posting. I’m sorry the monitor connected to the HDMI port of the dock isn’t working properly. I’d be happy to help!

I see you also reached out to us directly via support@plugable.com. I just replied to your email, and am posting mostly the same information here for the benefit of anyone else following the thread.

There are few things to check first…can you double-check that the correct input source is selected on the HDMI monitor? I’ve seen instances where a monitor won’t auto-detect the active input and we have to ensure it is selected manually. If available you may also want to try swapping in a new HDMI cable to rule out a faulty cable as the cause. Just to confirm, you are using a standard HDMI cable (HDMI connector on both ends)? A non-standard cable or adapter may cause a problem…

If switching the input or swapping the cable helps, great! If not, the next step it to make sure that the DisplayLink driver for the dock is working properly. We’ll do this by performing a clean install. Please follow these steps:

  1. Disconnect the docking station from your system, and please remove the power cable so it turns off completely.
  2. Download, extract and run the DisplayLink cleaner software --> http://www.displaylink.com/downloads/… to remove the current driver from the system (video walk-through -> https://youtu.be/AcVV1gD_FvI)
  3. Reboot, even if not prompted.
  4. If running Windows 10, please run Windows Update (Start > Settings > Update & security). Reboot if/when prompted. Repeat this process until there are no new updates found. This is important as Microsoft has been releasing frequent updates to Windows 10. If not using Windows 10 continue to the next step.
  5. Install the DisplayLink drivers from this link --> http://www.displaylink.com/downloads/…. Reconnect the power cable and connect your dock when prompted during the installation.
  6. Reboot after the installation completes, and if all goes well, things should be working as expected once you’re back in Windows.

If that helps get everything going great! If not, please follow the directions in my email to run our PlugDebug utility and send us the file it creates. Just send me the file directly via a response to my email as we don’t want the information posted publicly.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3

Missy got back to us directly and let us know switching the input on the monitor now has everything working properly :slight_smile:


#4