My screen connected the Plugable USB 3.0 Docking Station flashes from time to time - for the time being irritatingly often. Any solutions???

USB Docking Stations UD-3900
2

Hi,

Thanks for reaching out to us, I am sorry this is not working as expected.

Based on your description of the behavior, our first step is to get some additional information from your system.

If you would, please keep the dock connected and the monitor(s) attached and send us the output of our diagnostic utility PlugDebug ( http://plugable.com/support/plugdebug ) as this will allow us to examine some log files from your system to help determine the next steps.

Please email the zip file to support@plugable.com with “Ticket #219090 - Attention Pat” in the subject line.

Thanks,

Pat
Plugable Technologies
www.plugable.com/support

3

Hello,

We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.

Thanks,

Pat
Plugable Technologies
www.plugable.com/support

4

Hi,

Thank you for the log file! I am happy to continue working with you to resolve this.

The PlugDebug program should normally not take more than a few minutes to complete, however this can be held up by corrupt or damaged log files which are not uncommon in Windows.

The log files show potentially miss-matched DisplayLink software versions installed on the system, most likely Windows update downloaded a newer version of the software than was already installed, sometimes this results in an incomplete software update.

Our first step is to reset the dock and perform a ‘clean’ installation of the required DisplayLink drivers to help ensure both are in a good state. Please perform the following:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.
  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
  3. Download and run the DisplayLink Installation Cleaner utility, found here –> https://s3.amazonaws.com/plugable/bin… and ensure it displays “Cleaning Complete” when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI)
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Now download and install the 8.4 M0 DisplayLink software, found here –> https://s3.amazonaws.com/plugable/bin…
  6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system. If the device is not detected, please reboot the system.

Please let us know if that helps get things working how they should, and we’ll go from there.

Pat
Plugable Technologies
www.plugable.com/support

5

Hello Per,

We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.

Thanks,

Pat
Plugable Technologies
www.plugable.com/support