My Plugable UGA-2K-A no longer works with my AlienWare M17x

My AlienWare M17x keeps crashing when I use the Plugable UGA-2K-A. It worked fine until the last 3 months. I updated my video drivers (which are from NVIDIA and Intel) and then the problems started. I had to uninstall the DisplayPort software completely to stop the computer from freezing and having blue screens.
My computer was also failing to shut-down or bootup if the adapter was plugged in.

The adapter worked great until the video driver updates a few months ago.
Any ideas? Any planned updates for the DisplayPort software that could address this problem?

Hi Klaus,

Thanks for posting here! I’m sorry to know about the crashes you are seeing.

Could you run the DisplayLink support tool (instructions here:… ) and email the resulting .zip to along with your Amazon Order ID and a link to this thread?

This would give us a better insight as to what is going on. Once we analyze it, we can figure out the next steps.