My plug-able USB 2.0 Display Adapter is not working this 2 day.


#1

I am using ThinkPad X201 notebook, Win 10 , somehow the device is not working, I guess there is some window update that make it that happen, can anyone solve this problem? I have been unplug the device and reinstall the plug link driver already, but it doesn’t fix the problem yet.


#2

Hello Raymond,

Thanks for the post! I’m sorry your adapter isn’t working as expected, but I’m happy to help.

Our first step is to perform a clean install of the DisplayLink driver used by our adapter to help insure it is in good state and not contributing to the behavior. If you would please follow these steps:

  1. Disconnect the adapter from the system and please keep it disconnected until the last step.
  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
  3. Download, extract and run the DisplayLink cleaner tool, found here --> https://s3.amazonaws.com/plugable/bin… and ensure it displays “Cleaning Complete” when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI)
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Now download and install the 8.2 M1 DisplayLink software, found here --> https://s3.amazonaws.com/plugable/bin…
  6. Reattach the adapter to your system which will trigger the final portion of the installation. If the device is not detected, please click the ‘Skip’ button to allow the process to complete and then reboot the system.

If there are any issues please let me know. I’m always happy to help.

Thank you!


#3

After following your procedure, the device still does not working. The green light still not on.


#4

Hello Raymond,

Thank you for giving that a shot. Based on what you’ve told me, our next step is to get more information from your system. To do so please email us (support@plugable.com) the output of our diagnostic utility PlugDebug (http://plugable.com/support/plugdebug) which will help us determine the next steps.

Thank you!


#5