my order is 4 days over due and you have not even answered my email


#1

I am very unhappy 1st time using your company and you don’t deliver a small item whats going to happen if I order a big item


#2

Hi Robert,

Thanks for posting here also! I apologize for the frustration caused by the delay in delivery of your order. We did reply less than a minute after we received your email sent via amazon’s messaging system. In case, it is caught up in your spam filters, given below is the message that we sent:


Re: Thank you for Purchasing from Plugable Technologies!
From: Plugable Technologies (support@plugable.com)
Sent: Tuesday, August 25, 2015 4:10 PM
To: robert w mann

##- Please type your reply above this line -##
Roze (Plugable Support)

Aug 25, 16:10

Hi Robert,

Thanks for contacting us! We use Amazon Fulfillment Services (http://www.amazonservices.com/content… ), which means we warehouse and sell through the Amazon Marketplace and it is Amazon who handles all our orders including the shipping.

They require the customer to contact them directly regarding issues like this. If you can contact Amazon via https://www.amazon.com/gp/help/contac… with the details of this order, they would be able to resolve this issue. Please choose the phone or chat option for a quick resolution.

Thanks!

Regards,
Roze
Operations Manager
Plugable Technologies


As mentioned above, please do contact amazon so that they can track down your package and resolve the issue quickly.

Thanks!

Regards,
Roze


#3