My monitor goes to sleep after 2 or 3 minutes of non use. My laptop is set to sleep at 25 minutes of non use. Can anyone help.

My monitor and laptop go to sleep after 2 or three of non use. My laptop is set to sleep at 25 minutes. It is very annoying. I have downloaded all of the drivers on the website. Any help???

Thanks for contacting us!

We’ll want to proceed with a clean installation of the drivers, and see if the behavior is any different. We’ll do all of the following with the DisplayLink adapter disconnected, until the very last step.

  1. Disconnect the DisplayLink adapter from the computer
  2. Uninstall DisplayLink Core software from Control Panel->Programs. Don’t worry if this fails, just move onto the next step.
  3. Download and run the DisplayLink cleaner tool, found here:…

  1. Once the Cleaner has been run, reboot (even if not prompted to)
  2. Now download and run the latest DisplayLink software, found here:

  1. Reboot, even if not prompted to
  2. Once you’re back in Windows, reattach the DisplayLink adapter and let it install and update the firmware which should happen automatically.

Let me know if that helps!