my laptop will not connect to my blue tooth gadgets


#1

it is a bluetooth 4.adapter and my laptop will not connect to my mini altius speaker or my sound bar


#2

Hi David,

Thank you for contacting us about your Bluetooth adapter. I’m sorry it isn’t working for you.

I have a quick question: Have you connected those devices to another Bluetooth device, such as a smartphone or tablet?

The reason I ask is because many speakers will only connect to one device at a time. Please try turning off Bluetooth temporarily on any devices that you have prevously connected the speakers to, and see if that helps.

It if doesn’t, we have a troubleshooting tool that can help find out what is going on. Please go to this page, and follow the instructions there:

http://plugable.com/support/plugdebug

Thanks!

David
Plugable Support


#3