my green light does not come on with the SATA docking station.


#1

Brand new USB 3.0 HDD docking station from Amazon. Green light will not come on when plugging it into the wall. I can return it to Amazon, but is there a simple fix so I can use it and avoid the hassle of the return?


#2

Hi Randal,

Thanks for posting! Sorry to hear about the problem with your new SATA dock. We’ll be happy to get you a tested unit. Just send an email to support@plugable.com with your Amazon Order Id, the best address for us to ship to and a link to this thread and I’ll get one on it’s way.

Thanks,
Jerome.


#3

Will do. Thanks Jerome.

Randy


#4

Thanks Randal!


#5

Hi Jerome,

No response to my email a couple of weeks ago (sent 12/30/12 to suppport@plugable.com). Can you please respond? Otherwise I’ll just ship it back to Amazon, but I don’t want to cross paths if you are going to ship one.

Randy


#6

never mind - I see my problem (typo). Will try again.

Randy


#7

Hi Randal - Thanks for catching the typo! We got your response and Jerome will be on it. Thanks!


#8

Thanks Randal,

We’ll get you fixed up!

Jerome
Plugable Technologies.


#9