My Docking Station USB Ethernet Will Not Connect

1

I recently purchased a Plugable USB 2.0 Docking Station. I am trying to use the Ethernet slot in the back to connect to my company’s LAN. When I connect the Ethernet into the docking station, I don’t receive a LAN connection. When I connect the Ethernet into my laptop, I receive the LAN connection. I installed the network drivers from the CD in the Windows Drivers folder. Then I rebooted but it still didn’t give me a LAN connection. Then I went to your website and installed the driver for Windows 7 64 bit and attached it to the ASIX AX99772A USB 2.0 to Fast Ethernet Adapter device. Still, it won’t connect to the company’s LAN.

I am running Windows 7 Enterprise 64 bit. When connected, the lights in the back of the docking station don’t light up when I insert the ethernet cable, or they will light up for a second then go out.

Thank you!

2

Hi princessmimzy,

Thanks for posting here! I’m sorry to know that you are having trouble getting connectivity through the Ethernet port on the Plugable Docking Station UD-160-A. We will get the issue fixed.

Just shoot us an email at support@plugable.com with your Amazon Order ID along with a link to this thread and we will take care of the issue.

Regards,
Roze

3

I sent my Amazon Order ID by email to support@plugable.com.