Multiple Monitors Display


#1

I am running or trying to run 4 monitors via one computer. I have one monitor plugged directly into the back of the computer and the other three have a usb vga display port attached and plugged into a usb hub that is plugged into the computer. This has worked fine until recently. I now am showing in “Display Settings” when I click “Identify Monitors” , 1, 3, 5 and 5. I have uninstalled the drivers, unplugged, replugged…done everything I know to do…can someone offer some advice…


#2

Hi Tranthe,

Thanks for posting, and I apologize for the issue you’re experiencing! If I understand correctly, it sounds like one of the monitors connected via a USB to VGA display adapter is not detected (Monitor 2) and and two others are showing as the same monitor (the monitors labeled ‘5’). I recommend starting with a ‘clean’ install of the drivers, which will use a utility to remove any traces of previous driver installs that doesn’t occur during the normal uninstall/reinstall of the DisplayLink drivers. Below are the steps to do so:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.

  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step

  3. Download, extract and run the DisplayLink cleaner tool, found here --> https://s3.amazonaws.com/plugable/bin… and ensure it displays “Cleaning Complete” when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI)

  4. Once the Cleaner has been run, reboot (even if not prompted to)

  5. Now download and install the 8.2 M3 DisplayLink software, found here --> https://s3.amazonaws.com/plugable/bin…

  6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation. If the device is not detected, please click the ‘Skip’ button to allow the process to complete and then reboot the system.

This kind of issue can be very complex, so if this doesn’t work I would like to get log files from your system. If you can connect the devices and run our debug tool, we should be able to get some idea of what’s going wrong. Could you run it and email us with the .zip it generates?

Here’s how: http://plugable.com/support/plugdebug

Once you’ve run the PlugDebug utility, please email the .zip to support@plugable.com so we can review it. I would also recommend sending us a screenshot of your display settings so we can better understand what you’re seeing. With that info, we should be able to determine the best place to start.

Let us know if you have any questions, and I’ll be on the lookout for your email.

Patrick
Plugable Technologies
www.plugable.com/support


#3

Hi Tranthe,

I wanted to update and let you know that since we have not seen a response we are closing this thread. That said, if you encounter further issues or still need help please send us an email to support@plugable.com and we’ll be happy to assist you.


#4