Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
To be fully transparent, we have encountered several issues with our docks and MSI systems before, many of our docks just won’t work correctly with them (usually the HDMI port on our dock won’t function). However, we’ve not encountered this specific issue with an MSI system before to my knowledge. I think as our first step in this situation, let’s get a closer look at the system.
We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the device into your computer, then go to this page and follow the instructions there:
Also, can you tell me what make and model mouse you’re using? And, does the internal trackpad also experience the problem?
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
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