Mouse latency on 2 external monitors connected to UD-3900

I am experiencing mouse latency while using 2 monitors connected to Plugable UD-3900. I don’t have the same issue using the 3rd monitor connected through HDMI directly to the laptop. I used Pluggable driver cleaner and installed the new fresh drivers but the issue wasn’t fixed. I also did a full factory reset and switch back from windows 11 to windows 10 to potentially fix the issue but no luck.

I have alienware m15 ryzen edition r5 gaming laptop.
-AMD® Ryzen™ 7 5800H (20 MB total cache, 8 cores, 16 threads, up to 4.40 GHz Max Boost Clock)
-NVIDIA® GeForce RTX™ 3060, 6 GB GDDR6 32 GB, 2 x 8 GB, DDR4, 3200 MHz
Hard Drive 512 GB, M.2, PCIe, SSD

Thank you for contacting Plugable support. We would like to take a closer look at your system to better help assist but require some additional information. Instead of posting that information here, could you please contact us directly via email? To do this, please email us at In the subject of your direct email, please reference case 372342 which will allow us to match things up and then provide the next steps.

Apologies for the extra steps in the process, and we thank you for giving us the chance to help!

Best regards,

Michael S.

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