Mouse lag on M2 Mac

[jkrogh]

Hello,

I just purchased a UD-3900H for my macbook air M2. It is all connected per the provided instructions to two 27 in lg displays. I have a usb mouse and keyboard connected as well. The mouse will lag pretty hard every once in a while, but this never happened until I setup this dual monitor setup. Is there a way to fix this?

[adi]

Hi there,

Welcome to the community.

There are a few reasons as to why this may occur. I could see the mouse lag occurring if you were doing bandwidth-intensive tasks on the DisplayLink monitors, issues with the USB controllers on the docking station, or the DisplayLink software needing to be updated/reinstalled.

Can you please email our direct support email address ( support@plugable.com) with “For ticket # 457772” in the subject line? In the email, please include the following information:

• Please provide the Amazon Order ID number for your Plugable product purchase.
  For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically, that information can be found here → https://amazon.com/orders
• Can you please keep the docking station connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug

This will allow me to examine log files from your computer and help determine the next steps.

Please do not post the above information here in our public forum (it contains personally identifiable information)

If you have any questions, please don’t hesitate to let me know.

Thank you,

Adi
Plugable Technologies