mouse and keyboard work but no monitor.

i just installed yesterday and at first I couldn’t get the 3.0 docking station to work. I downloaded drivers and my monitor picked up hdmi signal and came on. it worked last night for a couple of hours. this morning I got up and monitor wont pick up signal again. mouse and keyboard work fine. anyone know what I’m doing wrong???

Thanks for getting in touch!

We’ll want to proceed with a clean installation of the drivers, and see if the behavior is any different. We’ll do all of the following with the DisplayLink adapter disconnected, until the very last step.

• Disconnect the DisplayLink adapter from the computer
• Uninstall DisplayLink Core software from Control Panel->Programs. Don’t worry if this fails, just move onto the next step.
• Download and run the DisplayLink cleaner tool, found here:…

• Once the Cleaner has been run, reboot (even if not prompted to)
• Now download and run the latest DisplayLink software, found here:

• Reboot, even if not prompted to
• Once you’re back in Windows, reattach the DisplayLink adapter and let it install and update the firmware which should happen automatically.

Let me know if that helps!

I haven’t heard back, so I’m hoping those instructions resolved the issue. If that’s not the case, please contact me at for assistance!