Mouse and keyboard problems when plugged into 10 port hub


#1

running Win7 on a Sony VPCF13SFX: mouse freezes when connected via your powered usb 2.0 10-port hub.

Also, the keyboard is randomly missing keystrokes when I type fast. Other times, it treats a key as being held down, generating an endless string of a single character.


#2

Hi Nat,

Thanks for posting. I’m sorry your hub isn’t working as expected. I’d be happy to help!

Based on your description of the symptoms we’ll want to examine some log files from your system. Please keep the hub connected and send the output of our diagnostic utility PlugDebug --> http://plugable.com/support/plugdebug to support@plugable.com with ‘Ticket 117278’ in the subject line so we can match everything up. Please also include your Amazon Order ID number for the hub purchase in your email.

Once we have the file we can determine the next steps.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3