I have a brand new Dell Precision 7530 and bought this to run an external monitor, keyboard and mouse.
I’m experiencing TERRIBLE lag off and on with your device. There are NO wireless mice or keyboards.
I have tested multiple devices on all of your USB ports and when it is happening, everything plugged into your device is exhibiting the issue.
Please advise how to correct this, as I cannot have this to do my work, and will return it immediately. Your suggestion in a previous thread that a new laptop solved someone else’s issue is not acceptable. https://support.plugable.com/t/mouse-lag/16313/4
Hello, thanks for posting and I’ll be happy to help! I am very sorry to hear of this behavior. We’ve also noticed a post on Spiceworks related to this issue and we’ve responded with similar information below, however it is currently under moderation for approval.
Thank you for the description of what you are seeing. It sounds like an issue we have seen reported (originally with our USB-C docking stations) that ultimately was determined to be caused by a power management setting within Windows for the Intel Management Engine built-in to the laptop.
In those cases, applying a simple change within the Windows Registry to change this power management setting helped. Dell has created a ‘USB-C Patch’ as they call it to specifically address this issue and make the necessary change in the registry (although the change is applicable to any Windows system, not just Dell’s). Does applying this patch help resolve this behavior?
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