MacBook Pro w/touchbar UD-ULTCDL dock, audio output is mono only (right speaker). Adjusting the balance in Mac system preferences causes the audio to decrease when moving it towards either R or L. How can I get stereo audio?
Hi Gary,
Thank you so much for reaching out to us, I am sorry that you are running into this issue, but I would be more than happy to assist!
What type of speakers/headphones are you connecting to the docking station when running into this issue?
Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support
They are just normal PC speakers.
Hi Gary,
Thank you so much for letting me know! The docking station supports specific types of “3.5mm” connections, and some devices may not fit into these guidelines. Just to make sure it is not an issue associated with every device, would it be possible to connect an alternate set of speakers, or a set of headphones, and see if the same issue occurs?
Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support
Hi Everyone,
We appreciated Gary reaching out to us regarding the strange issue he was experiencing with the Audio port on his docking station, and we were able to gain some additional information. After attempting to see if the same problem occurs with other devices, we were not able to receive a response back.
If Gary would like to continue troubleshooting, or anyone else is experiencing the same issues, please feel free to reach out to us directly at support@plugable.com.
Thank you for your time,
Marc
Product Owner & Technical Support
www.plugable.com/support