Monitors won't turn back on after sleep

Worked fine for months up until the weekend. Now monitors won’t turn on after sleep. May have started after a windows update, but not sure.

The laptop does wake up, and it’s monitor turns on, but not the two that are connected to the dock. I have to take the dock cable out and back in, or turn it off and back on for the monitors to wake up.

Laptop: Asus Zenbook UX482EG.312
Windows 11 Pro 64bit 10.0.22000

Latest display link drivers: 10.2.6943.0
No pending windows updates


Thanks for reaching out! I’m sorry to hear that your Plugable product is no longer working as expected, and I will be happy to assist you.

If possible could I please ask for you to contact us through our support ticket system so that we may gather some additional details, and diagnostic information?

To do so please email or go to this page →

When you do so please reference ticket # 378403.

Once again we apologize for the trouble, and I look forward to working with you further.

Plugable Technologies

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