Monitors not being switched when toggling from laptop to desktop

I just received my plugable usb 3.0 switch.

I have it connecting an HP laptop and a minisforum desktop (both windows 11) to my Dell D3100 docking station.

When I have the connection to my laptop selected everything works fine, but when I select the connection to my desktop my monitors don’t switch over; only my mouse, keyboard, and other peripherals.

Hi Dustin,

Thank you for posting!

I am sorry to hear that things are not working fully as expected while using your Plugable USB 3.0 Sharing Switch (USB3-SWITCH2) and I would be happy to help.

Thank you as well for the detail that you have provided, that is much appreciated.

May I ask you to please send an email to our direct support email address → with ‘For ticket #- 404652’ in the subject line that contains the Amazon Order ID number for your USB3-SWITCH2 purchase?

That information will help us to determine the next steps.

*** Please do not post the Amazon Order ID number here in our public forum (it contains personally identifiable information) ***

Apologies for the frustration, and thank you for giving us the chance to help!

Plugable Technologies

Certainly. I will do that now. Thank you.

Email is sent.

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.