I just received my plugable usb 3.0 switch.
I have it connecting an HP laptop and a minisforum desktop (both windows 11) to my Dell D3100 docking station.
When I have the connection to my laptop selected everything works fine, but when I select the connection to my desktop my monitors don’t switch over; only my mouse, keyboard, and other peripherals.
Hi Dustin,
Thank you for posting!
I am sorry to hear that things are not working fully as expected while using your Plugable USB 3.0 Sharing Switch (USB3-SWITCH2) and I would be happy to help.
Thank you as well for the detail that you have provided, that is much appreciated.
May I ask you to please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 404652’ in the subject line that contains the Amazon Order ID number for your USB3-SWITCH2 purchase?
That information will help us to determine the next steps.
*** Please do not post the Amazon Order ID number here in our public forum (it contains personally identifiable information) ***
Apologies for the frustration, and thank you for giving us the chance to help!
Bob
Plugable Technologies
Certainly. I will do that now. Thank you.
Email is sent.
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