Monitors lost connection after connecting Laser remote pointer

Our User was just recently setup with the UD-6950Z docking station.
It was working fine until she attempted to test a USB laser pointer remote.
When connected her external monitors went blank. They can be brought up 1 at a time if windows is set to extend to 1 screen but if she attempts to extent to all monitors it goes black again.

We’ve done reboots across the board, downloaded and installed the displaylink drivers, no effect.

Next steps?

Hi Mark,

Thank you for contacting Plugable! I am sorry to hear that your UD-6950Z docking station is not functioning as expected, and would be happy to provide additional support.

I saw that you reached out to us via email ticket #397897, and would be happy to provide support via that email thread.

Thank you for giving us the chance to help!

Plugable Technologies

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.