Monitors go black

I have a dell laptop running 2-32" viotek monitors. Every once in a while i hear click and both monitors go black for 2 or 3 seconds the right back on. I downloaded the debugger and have a report but the email support@plugable is not valid according to my email.

Hi Eric,

Thanks for posting!

Sorry to hear about the issues reaching out to us. Did you make sure to send the email to (including the .com part)?

In the meantime, could you please let us know the specific model of Plugable device you are seeing problems with?

We’ll be able to better assist from there.

Thank you!


it is a plugable usb 3.0 docking station. yes i had the .com on there but it went thru today so file has been sent. ticket number [#313740]

Hi Eric,

Just wanted to follow up on this thread since my last reply to you, in which we sent DisplayLink re-installation instructions.

Do feel free to reach back out if you still run into problems.



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