Monitors flickering on wake and turning off randomly

Hi there, I bought the USB-C 4K a few months ago, which I really like and I’m using it with two monitors connected to my macbook pro 2018.
However I very often face a flickering problem on laptop wake and also sometimes a kind of static (?) which only last a few seconds, along with my right monitor that sometimes doesn’t turn on.
I have to unplug the device multiple times to fix it but it kind of painful.
Also sometimes all my monitors also turn black for a few seconds before going back to normal, and that can happen multiple times during the day…

Any help would be appreciated

Hello,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry

Senior Engineer
Plugable Technologies


http://plugable.com | http://performance.plugable.com/

I just sent the plugdebug zip file to support@plugable.com