Monitors enter power save mode

[c.jude.silva]

When powering on my laptop (Eluktronics MAG15), the extended monitors turn on and connect with my laptop along with the other devices (speakers, keyboard, mic, webcam, and ethernet) connected to the docking station. But after a minute or 2, the monitors would enter power save mode and disconnect and stay off while the other devices remain connected to the remain functional. How do I prevent the monitors from entering saving mode and ensure it remains active and connected with laptop?

[adi]

Hi there,

Thank you for reaching out, and welcome to the community. I am sorry that your UD-ULTC4K is not working as expected, and I would be happy to help.

The behaviour you describe could be related to drivers, USB selective suspend or PCIe Link State Power Management.

Can you please email our direct support email address (support@plugable.com) with “For ticket # 436802” in the subject line? In the email, please include the following information:

• Please provide the Amazon Order ID number for your Plugable product purchase.
  For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically that information can be found here → https://amazon.com/orders
• Can you please keep the UD-ULTC4K connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug

This will allow us to examine some log files from your computer and help determine the next steps.

Please do not post the above information here in our public forum (it contains personally identifiable information)

Again, apologies for the frustration, and thank you for giving us the chance to help!

Adi
Plugable Technologies