Just connected my “replaced” docking station. The first one had issues with monitors. It would not recognize monitors after computer would go to sleep. I had to disconnect/reconnect the docking station to the computer for the monitors to come to life. After about 3 weeks this “solution” stopped working. I asked for the replacement to be sent. Got the replacement. It is even worse. When connected the monitors would come to life for a few seconds, then go black … after a few minutes it would awake again for about 5 secs and die again. I am supper disappointed. My previous docking station cost 1/4 of plugable and was working just fine.
Hi there,
Welcome to the community!
I am sorry to hear about the ongoing issues with your docking station. I would love to help to see if we can get to a resolution for you.
Can you please email our direct support email address ( support@plugable.com) with “For ticket # 447840” in the subject line? In the email, please include the following information:
- Please provide the Amazon Order ID number for your Plugable product purchase.
For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically, that information can be found here → https://amazon.com/orders 1 - Can you please keep the docking station connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug 1 3
- If the original unit was replaced through us, please include your previous ticket number in the email if you have it handy.
This will allow me to examine log files from your computer and help determine the next steps.
Please do not post the above information here in our public forum (it contains personally identifiable information)
If you have any questions, please don’t hesitate to let me know.
Thank you,
Adi
Plugable Technologies
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