Monitors blinking off and on randomly

Hi. I have the plugable USB 3.0 I’m running windows 11. I have a two monitor set up with an Acer laptop. My monitors keep going off and on. Any advice as what might be wrong?
Thank you

Hello Kat,

Thank you for posting! I am sorry things are not working as expected while using your Plugable product and I would be happy to help.

My impression when you say, “I have the plugable USB 3.0…” is that you are using a Plugable UD-3900 docking station → Please correct me if I am mistaken.

Presuming for the moment that my understanding is indeed correct, the behavior you describe is of course not expected. As a result, our next step is to get some additional information.

Can you please send an email to our direct support email address → with 'For ticket #-369333 ’ in the subject line that contains the following information?:

  1. The Amazon Order ID number for your UD-3900 purchase
  2. While the UD-3900 is connected to your PC and the Acer displays are connected to the UD-3900 (even if not working as expected), the output of our diagnostic utility PlugDebug →

This information will help us to determine the next steps.

** Please do not post the above information here in our public forum (it contains personally identifiable information) **

Apologies for the frustration, and thank you for giving us the chance to help!

Plugable Technologies

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