Monitor not connecting to tbt3-udz

I am connecting TBT3-UDZ dock with Samsung Monitor S24C570L via HDMI cable without success. My laptop supports it, for if I connect HDMI directly to Samsung Laptop it connects as expected. Any reason it will not function when through dock?

Hello Theresa,

Thank you for reaching out to Plugable Support!

I am sorry to hear that you are running into issues with your TBT3-UDZ, but I would be happy to help diagnose the issue.

First, can you confirm that you are trying to connect to your laptop using the included Thunderbolt 3 cable that came with your dock? We’ve seen issues arise when a third party cable is used.

Next, can you clarify the exact model of laptop that you are trying to connect the dock to? I just want to 100% confirm that we expect the dock to be compatible with your device.

Thank you!

Plugable Technologies

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