I am connecting TBT3-UDZ dock with Samsung Monitor S24C570L via HDMI cable without success. My laptop supports it, for if I connect HDMI directly to Samsung Laptop it connects as expected. Any reason it will not function when through dock?
Hello Theresa,
Thank you for reaching out to Plugable Support!
I am sorry to hear that you are running into issues with your TBT3-UDZ, but I would be happy to help diagnose the issue.
First, can you confirm that you are trying to connect to your laptop using the included Thunderbolt 3 cable that came with your dock? We’ve seen issues arise when a third party cable is used.
Next, can you clarify the exact model of laptop that you are trying to connect the dock to? I just want to 100% confirm that we expect the dock to be compatible with your device.
Thank you!
Evan
Plugable Technologies
www.plugable.com/support
This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.