I have a surface and win 8.1 and connected with DVI cable and I get no signal. I assume it recognizes the device because when I disconnect the cable the monitor says no cable connected. I just got this today I really don’t want to have to return it.
thank you,
Karmel Gravely
p/s please hurry I have a paper and a final to write. 
Hi,
Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable docking station. In order to better assist you, I’ll need a bit of additional information.
Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at support@plugable.com.
http://plugable.com/support/plugdebug
Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.
Regards,
Stephen
Plugable Technologies
Can u b more specific about those logs?
Hi,
Simply download our tool Plugdebug and run the program.
http://plugable.com/support/plugdebug
Once it has finished running, it should produce a .zip file that ends up on your desktop. Then, if you could please send it to us at support@plugable.com.
Regards,
Stephen
Plugable Technologies
For whatever reason it need to be updated and it did not update on the initial connection when I downloaded the tool updates started and now I get a signal on my monitor.
thanks?
Karmel