Monitor Issues


#1

So, got the docking station, got it plugged in and set up, and now my monitor is doing weird and wacky things that it was not doing before the docking station.

For example:

  1. It is currently set to single display in the display settings, but is treating the laptop monitor and the desktop monitors as serial displays (not even cloned, but rather as if they were next to each other). I cannot get the display settings to recognize that a second monitor is attached to try and get them to clone each other, or anything else (which makes it all the wackier).

  2. When I had it set to output just to the desktop monitor, I could not get my desktop icons to show up. Interestingly, I could add new icons to the desktop, by right-clicking (and could change the display settings that way), but could not get the start bar, my usual round of icons, etc to show up.

These problems have persisted despite several reboots on my part, and everything I can think of with regards to the display settings.

The regular 2.0 USB ports work (I have a keyboard and mouse plugged in that are working great), its just an issue with the display. Any ideas?

-Chris


#2

Hi Chris,

Thanks for posting with your issue, and sorry to hear about the trouble setting up the docking station- I’ll be happy to help!

So we don’t have to play 20 questions to be able to recommend the right troubleshooting steps, could you please run our support tool, PlugDebug, and reply to this email with the .zip file it creates on your desktop attached in the reply? Please be sure to have the device attached directly to a USB port on your computer while running the tool.

Instructions to download and use PlugDebug are here:
http://plugable.com/support/plugdebug

Once we’ve had a chance to review the support logs from PlugDebug to see exactly the state of the device and several details about the system’s hardware and software stack we’ll be able to recommend the right steps.

Thanks again for contacting Plugable support and best wishes! Please don’t hesitate to let us know of other questions.

Sincerely-

Jeff Everett
Plugable Technologies
LinkedIn: http://linkedin.com/in/jeffleverett


#3

Actually, got it figured out on my own while I was waiting. Turns out that I needed to adjust the driver settings so that the laptop monitor was off. Now that I’ve done that, it is displaying to just the regular monitor without any of the funny stuff going on.

Thanks for the thought, though.


#4

Hi Chris-

One other note- we’ve covered a lot of the common issues and questions around desktop/display arrangement and setup in the video below.

Please take just a couple of minutes (it’s under 90 seconds, actually) to see if the common issues and solutions describe here help- if they don’t the PlugDebug output I requested in the last mail should help us figure out what’s going wrong.

https://www.youtube.com/watch?v=kv3mow…

Best wishes-

Jeff


#5